Energy Subsidy Schemes Portal Guide

A guide for using the Online Services Portal for the Life Support Equipment Energy Subsidy and the Thermoregulatory Dysfunction Energy Subsidy.

Access the Online Services Portal to:

Using the portal will allow you to

  • receive notifications about your application or renewal via email
  • complete and submit an application or renewal form online
  • submit forms directly to your specialist or medical practitioner by email for authorisation
  • receive a copy of your application or renewal when it has been lodged.

See how to register for your Online Services Portal account.  

Who should register to use the portal?

Thermoregulatory Dysfunction Energy Subsidy
  • the patient who requires heating and/or cooling for their own use or
  • the guardian or primary caregiver if the patient is residing in their home.
Life Support Equipment Energy Subsidy
  • the patient who requires the specified life support equipment for their own use or
  • the guardian or primary caregiver of a person who uses the energy for life support equipment in their home.

To use the portal, you must agree to the Terms of Use.

How to access the energy subsidy section of the portal

Once you have registered and logged in to the portal, click on the Grants & Subsidies box under Our Services.  This will open another screen that allows you to select the type of application you want to make.  

How to apply

Click either 

  • apply for a TDES 
  • apply for a LSEES

This will open the online application form.

What to provide

You will need to provide:

  • the patient's details, or the applicant's details (if not the patient). An applicant who is not the patient must be the guardian or primary caregiver who lives in the same house as the patient.
  • concession card details
    • Pensioner Concession Card (issued by either Centrelink or the Department of Veterans’ Affairs)
    • Health Care Card (not including the Commonwealth Seniors Health Card)
    • Health Care Interim Voucher
  • bank account details.  This must be an Australian savings or cheque account.
  • name and email address of the specialist or medical practitioner nominated to complete the medical authorisation. 

Click Pre-lodge Application.  This will send the medical authorisation to the nominated specialist or medical practitioner to complete.

Your application will not be lodged with RevenueWA until the medical authorisation has been completed. The specialist or medical practitioner may agree or decline to authorise.

You will receive an email reminder if the specialist or medial practitioner has not completed the form. You will need to follow up with them to ensure the application is completed in time or your application will be cancelled.

You can monitor the progress of your application using the Event Log or through Notifications.

How to renew an application

Online renewal

We will email you to let you know your subsidy is due for renewal if you have

  • submitted a new application through the Online Services Portal or
  • subscribed to receive email notifications.

If you were previously receiving a paper renewal notice and have now subscribed to email notifications, you will start receiving email notifications from your next anniversary date.

Log in to the portal and click the picture of a briefcase next to your name on the top right of the screen.  This will offer you a pre-populated renewal application.  Complete and lodge the online form.

If the subsidy requires recertification, include the name and email address of the nominated specialist or medical practitioner.

  • When you have pre-lodged the renewal, the medical authorisation will be emailed directly to them to complete.
  • Your application will not be lodged with RevenueWA until the medical authorisation is completed. The specialist or medical practitioner may approve or decline to authorise.

You can monitor the progress of your application using the Event Log or through Notifications.

Paper-based renewal

We will send you a letter to let you know your subsidy is due for renewal if you have

  • not lodged your application online or
  • not subscribed to receive email notifications.

You will need to complete your renewal using the paper form.

To be able to complete an online renewal in future years, register for the portal and subscribe to receive email notifications

Medical authorisation

After clicking Pre-Lodge Application, an email will be sent to the nominated specialist or medical practitioner.  

The specialist or medical practitioner

  • doesn't need to log in to the portal to complete the authorisation
  • can approve the application by completing the required fields and clicking Lodge
  • can decline to authorise the application.

If the application is approved, you'll receive a notification in the portal.  We will send you a letter when your application is processed and approved.

If the application is declined, the doctor will have provided a reason for declining it.  If you believe you are still eligible, please complete a new application with consideration of the reason provided.

To nominate a new specialist or medical practitioner to complete the Medical Authorisation, or if you need to resend it to your doctor:

  • log into your application in the Online Services Portal
  • update the details of your nominated specialist or medical practitioner (if required)
  • click on Pre-Lodge Application.

This will remove the previous email address and send a Medical Authorisation form to the new email address provided. Once the Medical Authorisation is completed, the application will be lodged with RevenueWA.

How to subscribe to online notifications

To subscribe to online notifications, register and log in to the Online Services Portal, then

  • click the Grants & Subsidies box under Our Services
  • click energy Subsidy renewals subscription
  • click add subscription.

You will need to provide information to verify your identity, including your Client ID and the Application ID of your most recently approved application. These can be found on the front page of your most recent renewal or approval letter.

After subscribing, any renewals you need to complete will appear under the Awaiting renewal section below your subscription. To complete your renewal:

  • click Create next to the subscription you want to renew
  • complete the form and lodge your application.

If you discard your application or renewal

If you click Discard, you will be prompted to confirm that you wish to delete your application or renewal from the Online Services Portal.

Once an application or renewal is deleted from the Online Services Portal it cannot be reinstated. If you are still eligible, you will need to complete a new application form. This means if you are renewing your application, you will lose your existing anniversary date and will need to have your specialist or medical practitioner complete the medical authorisation.

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