Introduction
The Department of Housing and Works is responsible for managing various housing assets across the State. This includes public housing, housing in remote Aboriginal communities, government regional officers’ housing, community housing, leased non-government organisation housing and key worker housing.
Housing and Works engages Head Contractors to deliver maintenance works across its various housing programs, at a rate of approximately 22,000 works orders per month.
Head maintenance contract
There are currently four head maintenance contractors engaged by Housing and Works to deliver housing maintenance works across the following regions:
- Lake Maintenance – East Kimberley, West Kimberley, Goldfields and Wheatbelt
- Programmed Facility Management (PFM) North – Midwest/Gascoyne and Pilbara
- PFM South – South Metro, Southwest and Great Southern
- Spotless Facilities Services – East Metro and North Metro
- Ngaanyatjarra Services Aboriginal Corporation – Ngaanyatjarra Lands (replaced Lake Maintenance in October 2021)
These head maintenance contractors outsource various components of required works to sub-contractors who are engaged directly with them.
Review of housing maintenance contracts
Housing and Works has reviewed the way we deliver repairs and maintenance to all of the housing we manage across the State, including housing in remote Aboriginal communities. This involved a review of existing contracts to prepare for the procurement and commencement of a new model for delivering housing maintenance works after the existing head maintenance contracts expire.
The review also included exploring opportunities to increase the participation of Aboriginal community-controlled organisations, Aboriginal businesses, and local community members in the delivery of housing maintenance services. The intent is to create opportunities for remote communities to opt-in to deliver some or all maintenance services based on community appetite and capability.
Stakeholder engagement
Housing and Works completed the contract review and service delivery model design in consultation with stakeholders across the State, including the existing head maintenance contractors and sub-contractors, Housing and Works’ employees, other government agencies and community housing organisations.
Housing and Works is committed to supporting better health and wellbeing outcomes for Aboriginal people and empowering Aboriginal organisations and businesses in line with the targets and priority reform areas set out in the National Agreement on Closing the Gap.
Housing Maintenance Service Delivery Options Analysis
In March 2025, the WA Government announced targeted public sector reforms. One of the aims of these reforms was to achieve synergies in the building and maintenance of State assets and the delivery of major projects.
On 1 July 2025, the social housing and tenancy management functions within the Department of Communities (including the Housing Authority) moved to the new Department of Housing and Works.
To realise the intent of the WA Government’s public sector reforms and to ensure future arrangements are fit for purpose, an independent advisor was appointed by the Department of Treasury and Finance to undertake a Housing Maintenance Service Delivery Options Analysis to understand the service delivery options for housing maintenance and potential enhancements to the delivery model.
This work was completed in early 2026.
Head Maintenance Contractor procurement
The Request for Expression of Interest (EOI) in future Head Maintenance Contracts closed in 2024. The procurement process was currently paused while the options analysis was undertaken.
All respondents to the EOI were notified of their outcome in August 2026. As this is a live tendering process, feedback will not be provided to any respondents until the conclusion of the Request for Tender.
The procurement timeline for the future Head Maintenance Contracts:
June 2024: Early Tender Advice released on Tenders WA
July 2024: Request for Expression of Interest released on Tenders WA
August - November 2024: Request for Registration of Interest by subcontractors open
August 2025 – August 2026: Head Maintenance Contractor procurement paused
September– November 2026: Request for Tender released to EOI shortlist
December 2026 – August 2027: Request for Tender evaluation and finalisation
July 2028: New contract commences full service delivery
To allow adequate time for the procurement of the new Head Maintenance Contract, Housing and Works has received approval from the WA Government to seek an extension to the existing head maintenance contract until 30 June 2028.
Contact / More information
If you are interested in becoming a subcontractor under the existing contract, you should contact the current Head Contractors (listed above).
If you missed the opportunity to register your interest as a subcontractor for the new contract, you are encouraged to contact successful respondents directly once their details have been published on Tenders WA.
Updates on the contract review, service delivery model design and procurement timeline will be included on this web page when available. You can also join our mailing list to receive occasional updates via email.
A Frequently Asked Questions document has been prepared regarding this process and can be viewed here.
For further information, please email MaintenanceContractReview@dohw.wa.gov.au
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